If goods are returned after 48 hours from the date of invoice, a credit will be passed provided that the goods are returned in the same condition as when they were purchased. This includes all manuals, driver discs, original packaging and original tax invoice.
Before a credit is passed, items will be tested or sent to original suppliers for a detailed report. No credit will be issued before the testing or detailed report of the items is complete and has been reviewed. Signature Ink will not be held responsible for loss of any nature that may occur due to this delay.
A 15% handling fee will be charged for goods not returned with their original packaging, original tax invoice, software and manuals, whether within the 30 days or not. No cash refunds.
Should the goods be found to be defective by the client within 7 days of purchase, they will be replaced immediately should they be found to be faulty after being tested by Signature Ink’s qualified technicians. This excludes printers, monitors, modems, speakers, scanners, laptops, tablets and uninterrupted power supply units. Should there be any reason that Signature Ink cannot assess the product or goods, it will be sent to the vendor or supplier for testing. Until Signature Ink gets confirmation from the suppliers that the product is indeed faulty, a credit, swop out or repair cannot be authorised. Signature Ink will not be held liable for any loss or damages that may occur due to this delay.
Signature Ink will replace or repair items that exhibit a performance failure provided it occurs within the warranty period.
Items that can be repaired by Signature Ink will not be swapped out or replaced. This does not include: printers, monitors, modems, speakers, scanners and uninterrupted power supply units